This privacy policy outlines how Renelle uses and protects any information that you provide when you use this website, subscribe to our newsletter, or purchase our products.
Renelle is committed to ensuring that your privacy is protected. Should we request certain information by which you or anyone else can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

Renelle may modify this policy periodically by updating this page. You should revisit this page occasionally to ensure that you are satisfied with any changes.

Who we are

We are Renelle Jewellery, a company registered in Sri Lanka, whose registered office is at No. 14 Carlwil Pl, Colombo 003,Our company registration number is PV 4174.
Our trading name is Renelle (PVT) Ltd, and our contact details are as follows:
Trading address: No. 14 Carlwil Pl, Colombo 003, Sri Lanka
General email: luxe@renellejewellery.com
Telephone number: 0112 57 39 71 / 0112 57 57 56 / +94 764158080

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What personal data we collect

We may collect the following personal data:

Identity Data: your name and the name of any recipient of our products
Contact Data: contact information including email, postal, billing, and delivery addresses
Demographic information such as postcode, preferences, and interests
Marketing information relevant to our customer surveys, offers, or events, including your marketing preferences
Financial Data, including bank and payment card details, and details of any orders and payments you have made with us
Technical Data including internet protocol (IP) address, any login data you use on our website, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website, and how you use this website.

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We may collect this information:

from you directly when you subscribe to our service or newsletters, request marketing to be sent to you, request information about our products or services to be sent to you, or agree to attend any of our events.

as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this by using cookies, and other similar technologies. For the exhaustive list of cookies we use please see the List of cookies we collect section.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

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Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

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What we do with the personal data we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. We may use the information to improve our products and services.

To fulfill enquiries and orders which you have placed with us, including processing payments and delivering products (which includes providing financial information to our bank, and delivery information to our shipping providers).

To contact you periodically to remind you about servicing products which you have purchased from us.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, unless you have indicated that you do not wish to receive these. You will be given the option to unsubscribe from future promotional emails in each email.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

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